▷ ASIANA AIRLINES (baggage serviced with ASIANA AIRLINES) : 03 ~ 1 (MIAT, UZBEKISTAN airways, Philippine Airlines, Malaysia Airlines, CHINA SOUTHERN AIRLINES, Garuda Indonesia, CHINA AIRLINES, MANDARIN AIRLINES, air astana, XIAMEN AIRLINES, Aircalin, HK express, Shenzhen Airlines, Russian Airlines, Armavia, AIRFRANCE, KLM, Vietnam Airlines, AIR CHINA) ▷ Foreign airlines (baggage serviced with KOREA AIR) : (82) 03 However, if you cannot register the damage in person because you are off-airport already you cannot show the bag to staff, please contact your airline for questions on registration and ways to proceed. Therefore, we ask for your understanding that damaged bags are the liability of airlines and you may receive compensation in line with individual airline policies. The carrying process is handled by the airline and ground-handler, and this is where the damage risk lies. Checked-in luggage receive a serial number from the airline, and are moved to the ground through the airport’s conveyor belt, and then is carried to a vehicle, and then is carried from the vehicle to the aircraft. Kindly note that damaged luggage are categorized as liability the airlines. When you show the airline staff your luggage and when the report is registered, it will be handled by your airline. The best way is to report to the lost baggage desk behind the baggage claim area right after you find your luggage at the damaged state at your destination. Information on Airline Policies on Damaged Luggage
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